job stressores for medical records personnel in teaching hospitals of iran university of medical sciences

the purpose of the present study was to assess job stress in medical records personnel. 117 females and 78 males were assessed by osipow et al.'s job roles inventory. data were analyzed by descriptive statistics and chi-square test. the findings indicated that the physical environment was the main source of stress for the staff of the four different units of the medical records department, (i.e. admissions, medical records archive, statistics and coding). the findings also revealed that there is a significant relationship between the intensity of job stress and sex, marital status and the level of education. job stress was higher in females, single individuals and subjects with b. a. degree than in males, married individuals and those with lower education. the specific sources of stress for the medical records personell were as follows: admission: 1-inability to respond to the needs of all the patients, 2~limited space of admission unit, and 3-late arrival of physicians medical records: 1-01d techniques in the filing system, and 2-delay in returning files to the medical records archive statistics: t-errors in reports from various sections, 2-delay in submission of reports by different units, and 3-managers' neglect of these information coding: 1 -physician's illegible handwriting, 2-missing physician's final diagnosis, and 3-not using common coding system.